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FAQ's

Top 7



1. About Zootta

  • 1.1. What is Zootta?

    • Zootta is a mobile-based service, which allows you to save and retrieve your contacts (phone numbers, e-mail addresses, physical addresses, Blackberry Pin’s and all the other content saved per contact) to and from a secure personal database for life, on any network and all mobile platforms. Available for iPhone, Blackberry, Google Android, Windows Mobile 6 (WP 7 is not yet supported), Java and Symbian phones.

  • 1.2. What does Zootta cost me?

    • Zootta is FREE worldwide. Save and retrieve your contacts as often as you like at no charge!

  • 1.3. How secure are my contacts and where are my contacts saved?

    • We store your contacts in your very own password secure account. The data is stored in our servers in a controlled and regulated environment. We have no access to your contacts, nor by law are we allowed access to your contacts.
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2. Sign-up/getting started and using Zootta

  • 2.1. How do I sign-up with Zootta?

  • 2.2. Will Zootta work on my phone?

    • Zootta works on all mobile platforms. This includes Google/Android devices, iPhone, Blackberry, Windows Mobile 6 (WP7 is not yet supported), Java and Symbian based phones.
    • A quick compatibility check can be performed in seconds to clarify any doubt you might have. This feature has been designed to check whether older phone models will support Zootta. Not applicable for Blackberry, iPhone or Google/Android devices.
    • To perform a compatibility check, Enter this link http://www.zootta.com/test into your phone browser and download the free Test application. Follow the process and install the application. You may be required to open and run the app depending on your device. Find it in "Applications" or "games" on your phone menu.

  • 2.3. Can I use Zootta to copy the contacts from my old phone to my new phone?

    • Yes sure you can! Zootta works on any network and on any mobile platform.
    • Download Zootta by entering this link http://www.zootta.com/download into your phones browser. Log in as usual and retrieve your contacts to that phone.
    • If you have any trouble downloading the App to your phone, try this link www.zootta.com/usdl
    • If you are unsure whether your phone supports Zootta or not, a quick compatibility check can be performed in seconds to clarify any doubt you might have. This feature has been designed to check whether older phone models will support Zootta. Not applicable for Blackberry, iPhone or Google/Android devices.
    • To conduct the test, enter this link http://www.zootta.com/test into your phone browser to download the free Test application. Follow the process and install the application. You may be required to open and run the app depending on your device. Find it in "Applications" or "games" on your phone menu.
    • If your new phone does support Zootta, proceed to download instructions above.
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3. General

3.1. Using Zootta in other countries

  • 3.1.1 Can I use Zootta on my phone when roaming abroad?
    • Yes.
    • Ensure Data Roaming is active. If it is, Zootta will function as normal.
    • If you require data roaming, contact your network operator.
    • Note! Data charges are substantially more expensive when roaming.
    • If you happen to damage or lose your mobile phone and have to use a new/replacement/loan phone, you can download the Zootta Application to that phone by entering: www.zootta.com/download in the phone's web browser.
    • If you have any trouble downloading the App to your phone, try this link http://www.zootta.com/usdl
    • You can also log into www.zootta.com and send your contacts to email as a CSV file attachment to view and print them.
  • 3.1.2 Can I use Zootta to add or retrieve my contacts onto a new/replacement/loan phone on a foreign country's network and SIM Card?
    • Yes! Provided that the new phone is WAP enabled and the SIM card is activated with mobile internet/data, download the Zootta Application by entering this link http://www.zootta.com/download into your phone browser
    • If you have any trouble downloading the App to your phone, try this link http://www.zootta.com/usdl
    • Login using your existing details.
    • If you would like to test your device beforehand (optional) to ensure it supports Zootta, enter this link www.zootta.com/test into your phone browser. This feature has been designed to check whether older phone models will support Zootta. Not applicable for Blackberry, iPhone or Google/Android devices. You may be required to open and run the app depending on your device. Find it in "Applications" or "games" on your phone menu.
    • There after you will still need to enter the Download link above into your browser to download the Zootta App.
  • 3.1.3 Can I use Zootta on my existing country SIM card but on my new/replacement/loan phone overseas?
    • Yes!
    • Provided you have mobile internet/data active on that SIM card, download the Zootta Application by entering this link into your phone browser www.zootta.com/download
    • If you have any trouble downloading the App to your phone, try this link http://www.zootta.com/usdl
    • Login using your existing details.
    • If you would like to test your device beforehand (optional) to ensure it supports Zootta, enter this link www.zootta.com/test into your phone browser. This feature has been designed to check whether older phone models will support Zootta. Not applicable for Blackberry, iPhone or Google/Android devices. You may be required to open and run the app depending on your device. Find it in "Applications" or "games" on your phone menu.
    • There after you will still need to enter the Download link above into your browser to download the Zootta App.

3.2. Using Zootta with Google Android

  • 3.2.1. Does Zootta work on Google/Android phones?
    • Yes. Zootta supports Android 1.5 and above.
    • To Download and create your personal Zootta account, please select one of the options below.
      • 1. Using your phone - Recommended - Select the Market icon on your phone, search the word "Zootta" and download it to your phone.
        Or
      • 2. Using your phone - Recommended - Enter the link: http://www.zootta.com/download into your phone's browser which will direct you to Zootta on the Android Market. Download it to your phone.
      • 3. From your computer - Using your Computer, visit the Android Market, search for "Zootta" and download Zootta to your phone by connecting your phone to your computer.
  • 3.2.2. Does Zootta work on iPhone?
    • Yes, Zootta supports both the iPhone 3G and iPhone 4.
    • To Download and create your personal Zootta account, please select one of the options below.
      • 1. Using your phone - Recommended - Select the AppStore icon on your phone, search the word "Zootta" under the "Utilities" category on the AppStore. Download Zootta from there!
        Or
      • 2. Using your phone - Recommended - Enter the link: http://www.zootta.com/download into your phone's browser which will direct you to Zootta on the AppStore. Download it to your phone.
      • 3. From your computer - Using your Computer visit the AppStore on iTunes, search for "Zootta" under the "Utilities" category & you can download Zootta to your iPhone by connecting your phone to your computer.
  • 3.2.3. Does Zootta work on BlackBerry devices?
    • Yes, Zootta supports all BlackBerry devices.
    • To Download and create your personal Zootta account, please select one of the options below.
      • 1. Using your phone - Recommended - Select the BlackBerry App World icon on your phone, search the word "Zootta" and download Zootta from there!
        Or
      • 2. Using your phone - Recommended - Enter the link: http://www.zootta.com/download into your phone's browser which will allow you to Download it to your phone immediately.
      • 3. From your computer - Using your Computer, visit the BlackBerry App World, search for "Zootta" and download it to your BlackBerry by connecting your phone to your computer.

3.3. General use of Zootta

  • 3.3.1. Can I access my contacts on multiple phones?
    • Yes! Download Zootta to that phone (if it doesn’t have Zootta already) and Enter your mobile number and your Pin and have access to all your contacts on any device.
  • 3.3.2. Retrieving my PIN?
    • On the Zootta app on your phone select the "Forgot Pin" button and follow the instructions or,
    • Visit www.zootta.com and select "forgot Pin" which is in the top right hand corner of the home page. Follow the instructions to receive your private PIN to your e-mail account registered with Zootta.
  • 3.3.3. Can I change networks and service providers and still use Zootta?
    • Yes you can. Zootta is not operator dependent and thus works on any network anywhere in the world. (If you change network operators and have a new mobile number, please log into Zootta using your old number. Proceed to "My Account and Help" on the App and select "Change my mobile number" option. Change/update your mobile number there and you may then use your new mobile number to login thereafter).
  • 3.3.4 Can I restore my contacts back to a previously saved date?
    • Yes you can, but please keep in mind that this will restore all the contacts that were last saved on that specific date, and overwrite the current contacts saved in your account. In order to successfully restore your contacts to a previous date, please contact our support center on support@zootta.com.
  • 3.3.5. Receiving Calls and SMS's when using the Zootta mobile Application?
    • Zootta does not interfere with any incoming and outgoing calls or SMS's.
  • 3.3.6. Downloading Zootta to my New, Spare or loan phone?
    • Go to any of the app stores, iTunes, Android Market, OVI or BB and search the word "Zootta"
    • If you do not have access to an app store, download the Zootta Application by entering this link into your phone browser: http://www.zootta.com/download/
    • If you have any trouble downloading the App to your phone, try this link http://www.zootta.com/usdl
  • 3.3.7. Checking to see if a phone is compatible with Zootta?
    • Enter this link http://www.zootta.com/test into your phone browser to download the Free Test application.
    • Follow the process and install the application. You may be required to open and run the app depending on your device. Find it in "Applications" or "games" on your phone menu.
    • This feature has been designed to check whether older phone models will support Zootta. Not applicable for Blackberry, iPhone or Google/Android devices.
  • 3.3.8. If the synchronization process is interrupted, will I lose my contacts?
    • No you will not. Your contacts will always remain stored at their original point if there is any interruption in any process.
  • 3.3.9. Can I use the same e-mail address for multiple accounts?
    • No unfortunately this is not possible. We have designed it this way in order to prevent potential fraud.
  • 3.3.10. Does Zootta Save my calendar?
    • No, it doesn't. Because Zootta is designed to work on any phone and any network, it cannot access the many variants of calendar types.
  • 3.3.11. Is it safe to open the Zootta download link if my phone says: "this is an untrusted source; it may be harmful to my phone"?
    • Yes. Zootta is a certified and registered service which is regulated by the Network and Wireless application authorities.
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4. Phone setup - Internet/WAP/GPRS

  • 4.1. How do I get my GPRS/ Internet settings for my network?

    • Please contact your relative service and network provider in your local country to obtain these settings.
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5. Nokia Settings

My phone keeps asking me to confirm every contact when I retrieve my contacts. How do I disable the security "access" questions on my phone?

If you are currently using a Nokia (Nokia is known to have these security settings) you will find the following details below:


5.1. To ensure the best Zootta experience on your Nokia phone, please allow the application to always be able to access your contacts: (see 4 options below for various Nokia displays):

  • 5.1.1. General Nokia phones
    • Open "App. mgr." in the "Applications" menu
    • Select "Installed apps"
    • Highlight the "Zootta" item.
    • Select "Options" -> "Settings", and set "Read user data" and "Edit user data" to "Ask first time".
  • 5.1.2. On the N70
    • Open the main menu
    • Open the "Tools" option
    • In the "Tools" menu, click on the "Manager" icon. This will open the Application Manager.
    • Highlight the "Zootta" entry, and click the central button on the D-Pad. This will pop-up a menu with three items: "View details", "View certificate" and "Suite settings".
    • Click the "Suite settings" option
    • In the menu that appears, click on the "Read user data" and set the value to "Always allowed".
    • Now, click on "Edit user data" and set the value to "Always allowed"
    • (Optional) You can also set "Network access" to "Always allowed" if you wish.
  • 5.1.3. On the E71
    • Open the main menu
    • Open "App. mgr." in the "Applications" menu
    • Highlight the "Zootta" entry, and click the central button on the D-Pad. This will pop-up a menu with two options: "Open" and "View details".
    • Select "Open" by pressing the central button in the D-Pad again.
    • Now, click on and set "Read user data" and "Edit user data" to "Always allowed".
  • 5.1.4. On the N95
    • Open the main menu
    • Open "App. mgr." icon
    • Highlight the "Zootta" entry, and click the central button on the D-Pad. This will pop-up a menu with two options: "View" and "View details".
    • Select "View" by pressing the central button in the D-Pad again.
    • Now, click on and set "Read user data" and "Edit user data" to "Always allowed".
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6. Troubleshooting

  • 6.1. My phone keeps asking me to confirm every contact when I retrieve my contacts. How do I disable the security "access" questions on my phone?

    • Nokia users please see Nokia Settings (section 5). All other phone models, please select your desired access settings when asked by your phone.

  • 6.2. I can't seem to download Zootta?

    • Please ensure your Internet or GPRS settings are correctly installed on your mobile phone. Refer to Internet settings under frequently asked questions.

  • 6.3. Some times Zootta hangs up, or quits unexpectedly?

    • This is due to a sudden drop of signal between your mobile phone and the server. Not to worry, your contacts are still safe in your account provided they had previously been saved in your account. Log in again and restart the process.

  • 6.4. There are no contacts on my phone?

    • Either you haven't got any contacts saved on your phone or your contacts are currently stored on your SIM memory as opposed to your phone memory. This can easily be resolved by copying your contacts from your SIM card to your phone memory. Please refer to your phone manual for assistance.

  • 6.5. Where do I retrieve my contacts?

    • Website - Log into your Zootta account, once on your home page you may either select the "download contacts now" button on the left, or select the "manage my contacts" menu button.
    • Mobile - Login onto your Mobile Application; proceed to "manage my contacts". Then select the "retrieve my contacts" menu option. You can then retrieve all contacts to your phone or select individual or multiple contacts and add them to your current phones contacts list.

  • 6.6. If I use a spare phone or loan phone is it possible to retrieve my contacts without overwriting the existing contacts on that phone?

    • Yes. When you log into Zootta on your loan or spare phone, proceed to "Retrieve my contacts" in the "manage my contacts" menu.
    • Then click the "select contacts" option, this will load the contacts from your account and allow you to select them individually. This process will add the selected contacts to the phone and not replace any of the contacts on the phone.

  • 6.7. Can I use Zootta to save more than one phonebook to my account (two separate phones' books to my 1 account)?

    • No unfortunately this is not possible due to privacy and account security reasons.

  • 6.8. Can't Sign-in on the website?

    • If you already have an account, please see that the details you typed are correct.
    • Add your e-mail address using the mobile App, find this option in "My Account", or visit www.zootta.com and find the "need to add e-mail" text under the "e-mail" field.
    • Click this option to add your e-mail. Once your e-mail has been added to your account, use it along with your PIN to log into your personal account on the Website.
    • Alternatively contact our support team via a query in the "support" menu.

  • 6.9. I have another question, which is not covered here?

  • 6.10. Where can I get technical support?

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7. ERROR Message Index

All network error messages currently start with: "Could not log into ZOOTTA, please try again later:"

  • 7.1. - java.lang.IOException: (this is generic to all Java/Symbian phones)

    • This means that the phone failed to connect to the Internet. Usually caused by weak signal or moving between cell phone towers.

  • 7.2. - java.lang.IOException: (on BlackBerry)

    • Could not open tunnel. This is a BlackBerry-specific variation of error 1, and it means that the network settings in use on the phone are incorrect. Resolve this by configuring the blackberry's Internet settings under Options->Advanced Options->TCP, or contact your network operator for the correct Internet APN settings.

  • 7.3. - net.rim.device.cldc.io.dns.DNSException: (on BlackBerry)

    • Error trying to resolve. This is a Black Berry-specific error, and means that the network cannot find the Zootta server. This can sometimes be resolved by turning wireless off and then back on again. This process reassigns your phones address on the network, the idea being that you should get allocated a good address rather than one with network issues.
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